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Terms and Conditions of this booking and your travel

AIR NEW ZEALAND TAXIS AIRPORT TRANSFERS AND PARKING

TERMS AND CONDITIONS OF USE

The Services offered by Air New Zealand (www.taxi.co.nz) (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by during the booking process. Customers undertake to fulfil the obligations contained within these terms and conditions. These Terms and Conditions apply to all bookings made and services offered through the Website and to bookings modified by telephone, email or any other communication mechanism, and come into effect as soon as Air New Zealand provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these terms and conditions for reference – see www.taxi.co.nz/terms-and-conditions.

 

DEFINITIONS & INTERPRETATION

Air NZ’ means Air New Zealand Limited.

'Air NZ Parking Services' means the services offered by Air NZ/Contractor to the Client, including the moving and parking of the Vehicle and any other services in respect of the Vehicle agreed to on occasions by Air NZ/Contractor such as grooming and maintenance.

‘Air NZ Transfer’ means a pre-booked and pre-paid one-way or return Vehicle journey between a Pick-up Point and Drop-off Point. Multiple pick-up or drop-off locations in a single booking are not permitted.

‘Airport’ means the airport(s) in New Zealand where Air NZ Transfers are available.

‘Airpoints’ means the Air New Zealand Airpoints Programme in New Zealand where New Zealand Airpoints members can earn Airpoints Dollars on Air NZ Transfers.

‘Customer’ means any person at whose request or on whose behalf; Air NZ agrees to provide an Air NZ Transfer.

‘Drop-off Point’ means the building or address given by you as your Air NZ Transfer end point.

‘Fares’ means the GST inclusive amount pre-paid for your Air NZ Transfer exclusive of tolls or any other additional costs, such as excess luggage costs, which must be paid for by you directly to the driver.

‘Location’ means either a Pickup Point or Drop-off Point.

‘Pickup Point’ means the building or address given by you as your Air NZ Transfer start point.

Supplier’ means any company undertaking services to Customers

‘Terms and Conditions’ means these terms and conditions, as varied from time to time at the sole discretion of Air NZ/Supplier.

‘Vehicle’ means a motor vehicle operated by the Supplier for the purposes of providing the Air NZ Transfer including Taxi Van, Executive vehicle, Luxury vehicle.

‘Website’ means the website owned by Air New Zealand Limited with the domain name ‘taxi.co.nz’ (also known as Air New Zealand Airport Transfers), which is administered by Air NZ.

 

1 | SCOPE

Air NZ operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services. Air NZ acts as an agent for the Suppliers, and these General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are available to the Customer by contacting the respective Supplier.

 

2 | READY TIME AT PICKUP POINT

Direction /Mode of Travel

Restrictions

Address to Airport.

The Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time. 

Address to Address (Point to Point). 

The Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time. 

Auckland / Sydney / Brisbane / Melbourne International Airport Arrivals “Meet and Greet”.

Your driver will wait for you from 15 minutes up to 70 minutes after the actual arrival time of your flight before your fare is forfeited.

Other International Airport Arrivals “Meet and Greet”.

Your driver will wait for you up to 45 minutes after the actual arrival time of your flight before your fare is forfeited.

Domestic Airport Arrivals “Meet and Greet”.

Your driver will wait for you up to 15 minutes after the actual arrival time of your flight before your fare is forfeited.

Shared Services (Bus/Shuttle).

The vehicle/vessel for shared services may arrive up to 15 minutes prior or 15 minutes after the scheduled pickup time. It is the Customer’s responsibility to meet the vehicle at the designated meeting point on the map provided in the confirmation e-mail.

 

3 | NO SHOW, CANCELLATION, CHANGES AND REFUND POLICY

A Airport or Location Drop-off: Your failure to be at the Pickup Point or to be ready to depart 15 minutes after the scheduled pickup time may result in our cancellation of the Air NZ Transfer. You will not be entitled to a refund of any amount of the Fare, nor will we have any liability for any costs, damages, expenses or losses arising from our cancellation of the Air NZ Transfer in these circumstances.

B Airport or Location Pickup: Where the Pickup Point is at an Airport and you have booked the Air NZ Transfer to coincide with your arrival time and the flight has been changed, the supplier will use all reasonable endeavours to meet your new flight arrival time. If you have called the Supplier and are unable to locate your Vehicle you may cancel the relevant part of the Air NZ Transfer and seek a refund to your credit card by contacting the supplier that the service is booked with.

C Cancellation/Changes: You may cancel or change your Air NZ Transfer by calling the Supplier and giving us the following notice:

i) Luxury vehicles/Parking: at least 4 hours prior to scheduled pickup/drop off time.

ii) Corporate/Premium/Executive vehicles: at least 2 hours prior to scheduled pickup.

iii) Standard/Taxi Van vehicles: at least 1 hour prior to scheduled pickup.

iv) Shared Vehicles/Vessels: at least 2 hours prior to scheduled pickup.

v) Helicopters: see section 11.

You will not be entitled to a refund of any amount if you cancel or modify the Air NZ Transfer on less notice than specified above. Irrespective of any flight or other bookings made with Air NZ, it is the Customer’s responsibility to contact the Supplier to modify or cancel any bookings.

 

4 | LUGGAGE RESTRICTIONS

The following luggage allowances and restrictions apply: 

Vehicle

Restrictions

Taxi, TaxiVan, Executive Cab

Per Vehicle: No more than three pieces of luggage, individually not weighing more than 23 kg and of a maximum combined dimension (length and width and height) of 158cm. 

Shared Ride (Bus and Shuttle) 

Per passenger: 2 pieces of luggage not weighing more than 23 kg each and of a maximum combined dimension (length and width and height) of 158cm 

Premium Van

Per Vehicle: No more than ten pieces of luggage, individually not weighing more than 23 kg and of a maximum combined dimension (length and width and height) of 158cm.

Helicopter

One piece of luggage per passenger under 20kg is allowed. Heavier passengers may be further limited on luggage weight. If you have extra or heavier luggage then we can arrange road transport for this luggage. An extra cost may be charged for extra luggage transport.

 

5 | SPECIAL INSTRUCTIONS / CHILD CAR SEATS

A When a Special Instruction request is entered in a booking it is not automatically accepted. The supplier will, using best endeavours, attempt to contact you to discuss or confirm your requirement (but accepts no liability if your request cannot be met). However, it is your responsibility to ensure that your booking request is acceptable and confirmed prior to pick up.

BThe number of suitcases that can be transported varies. If you have additional luggage such as boxes, oversized luggage, skis, surfboards, bicycles or any item that exceeds the stated capacity of the selected vehicle – you must declare this requirement in the Special Requirements panel in the Flight Details section. The carriage of these additional or oversized items is at the discretion of the Supplier and may be subject to additional costs. You may be required to select a different vehicle type in order to meet your request.

C Air New Zealand Taxi Suppliers may provide child restraints if provided with reasonable notice. Note that the Supplier is not legally responsible for ensuring seat belts are used (if fitted). It is up to the person in charge of the child to make sure they are used. It is recommended that you provide your own car seats (particularly if you are travelling with infants under the age of 3). By New Zealand law a child does not have to be in an approved child restraint if they are travelling in a passenger service vehicle (e.g. taxi, shuttle, bus) when no appropriate child restraint is available. However, where a safety belt is available in any of these vehicles, the child must be restrained, and where an approved child restraint is available, it must be used (where appropriate for the child's age and weight).

 

6 | UNACCOMPANIED MINORS

Children under 12 years of age must be accompanied by at least one adult. Air NZ Transfers will not accept bookings for unaccompanied children under 12 years of age. 

 

7 | ANIMALS

Guide dogs and other assistance dogs are welcome in all of our Suppliers’ vehicles. The presence of a guide dog or other assistance dog must be noted at the time you make your booking in the section “Special Instructions”. No other animals will be carried in the Vehicles.

 

8 | PASSENGER MOBILITY

Passengers who require additional assistance to lift them into or out off the vehicle must make their own arrangements for these services at their Pickup and Drop off Points. For reasons of driver health and safety, drivers are not permitted to participate in carrying passengers into or out of Vehicles.

 

9 | LIABILITY

A The Suppliers will perform the services with reasonable care and skill. To the fullest extent permitted by law, neither Air NZ nor the Supplier shall not be liable for:

i) any delay in transporting you and/or passengers accompanying you between your Locations; or

ii) any loss of profits, loss of revenue, loss of business, loss of reputation, economic loss, consequential loss, indirect loss or any loss incurred as a result of a failure to be in time for a flight arising from or in connection with any Air NZ Transfer.

B Air NZ’s liability under these terms and conditions is limited to the amount of the Fare paid by you and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.

C The Supplier’s liability for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.

D If a Customer acquires, or holds themselves out as acquiring, Air NZ Transfers services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.

E These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of the Supplier, agents, employees and representatives to the same extent as they apply to Air NZ.

 

10 | AIR NEW ZEALAND PARKING TERMS AND CONDITIONS

A Your Vehicle and any articles or personal belongings inside it are left at your risk.

B If Air NZ/Contractor's performance of its obligations under the Contract is prevented or delayed by any act or omission of the Client, its agents, subcontractors, consultants or employees, Air NZ/Contractor is not liable for any costs, charges, damages or losses incurred by the Client arising directly or indirectly from such prevention or delay.

C You must arrive at the Car Park in sufficient time for you to be transferred to the terminal by shuttle. Air NZ accepts no responsibility for any missed flights or delayed travel as a result of your failure to do so.

D The Client acknowledges that where the verbal or written consent of the Client is required to perform Maintenance and has not been obtained after reasonable attempts to contact the Client, the Maintenance shall not be completed.

E Air NZ/Contractor acts as a booking agent between the Client and the Preferred Supplier in respect of Maintenance. We make no warranties or representations as to the work carried out by the Preferred Supplier and accept no liability for the Preferred Supplier's performance or non-performance in relation to Maintenance.

Where the Client agrees to use a Preferred Supplier to carry out Maintenance the Client agrees to be bound by the Preferred Supplier's terms and conditions in addition to these Terms and Conditions.

G Where the Client arranges work to be carried out by a service provider that is not one of Air NZ/Contractor's Preferred Suppliers, the Client is solely responsible for any liabilities, claims, costs, charges, damages or losses incurred by the Client arising directly or indirectly out of or in connection with the performance of such work including (without limitation) the collection or delivery of the Vehicle from or to the Premises.

We undertake to perform the Air NZ Parking Services with reasonable care and skill. To the fullest extent permitted by law, we shall not be liable whether in negligence or any other tort or in contract or on any other basis whatsoever for:

i) Any loss or destruction of, or diminution of value or damage to, the Vehicle or any articles or personal belongings inside it unless such destruction, loss of or damage is solely and directly due to the wilful misconduct of Air NZ/Contractor; or

ii) Any delay in transporting you, your vehicle and/or other passengers accompanying you between the Airport and the Premises; or

iii) Any consequential or indirect loss whatsoever arising from or in connection with, any of the matters or things referred to in (i) or (ii) above (including, without limitation, loss of profit or loss of market), in any circumstances and for any reason whatsoever.

I In the cases where liability has not been effectively excluded, whether by these Terms and Conditions or by statute, or otherwise, the total liability of Air NZ/Contractor to the Client or to any other person shall be limited, at Air NZ/Contractor's option, to:

i) supplying the Air NZ Parking Services again; or

ii) payment of the cost of supplying the Air NZ Parking Services.

J While we shall take all reasonable care to keep the Premises safe, we cannot guarantee the security of your Vehicle while at the Premises.

K We will not be liable for any loss or damage caused by your Vehicle. You are liable for any destruction, loss or damage caused by your Vehicle to other persons or property, including our property.

L We accept no liability for any loss or damage to any article or personal belongings left in our custody or control. Our employees are not authorised to accept any of your personal belongings for safe custody, except the keys to your vehicle.

M These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of the Related Operators, our subcontractors, agents, employees and representatives to the same extent as they apply to us. The aggregate amount recoverable from us, the Related Operators, our subcontractors, agents, employees and representatives shall not exceed the amount of our limit of liability.

The Client warrants that the Client is either the owner or the authorised agent of the owner of the Vehicle and by agreeing to these Terms and Conditions you accept these Terms and Conditions as or for the Client as well as for all other persons on whose behalf the Client is acting.

O Without limiting the generality of clause M, the Client warrants and agrees that the Client and the Vehicle owner (if the Client is not the owner) releases and indemnifies Air NZ, Contractor, and the representatives, agents, employees, directors, and officers of Air NZ and Contractor from and against all and any liabilities, claims, damages, losses, costs and expenses arising out of or in any way connected with the Vehicle its accessories, contents or the provision of the Air NZ Parking Services in respect of the Vehicle except to the extent that such liabilities, claims, damages, losses, costs and expenses are directly and solely caused by the wilful misconduct of Air NZ/Contractor.

P The Client authorises Air NZ/Contractor and its staff, agents, employees, subcontractors to perform any act that Air NZ/Contractor deems to be necessary for it to supply the Air NZ Parking Services, including without limitation, the following:

i)              Entering the Vehicle.

ii)              Driving the Vehicle within the Premises or to any location outside the Premises to enable Air NZ/Contractor to supply the Air NZ Parking Services. The Vehicle may be shifted between locations in the Car Park during the time the Air NZ Parking Services are performed.

iii)             Adjusting the driver seat position/mirror position for any purpose that is deemed necessary to transport the Vehicle safely and/or complete Grooming correctly.

Q              The Client authorises Air NZ/Contractor to grant access to the Vehicle or release the Vehicle to any person who produces satisfactory verification that the person is the owner or has authority or is entitled to possession of the Vehicle.

R The Client releases and agrees not to hold Air NZ/Contractor liable for delivering the Vehicle to any person, provided clause P is satisfied. 

Air NZ/Contractor shall be entitled to subcontract on any terms, the whole or any part of the Air NZ Parking Services.

T For Wellington Parking bookings only:

i) In the event that your vehicle does not display a valid parking ticket, your vehicle shall be deemed to be parked unlawfully within the car park. In which case, we may issue notice that you are in breach of these terms together with a notice requiring you to pay within 14 days, the equivalent of the full day rate for that class of parking in which your vehicle is parked for any day or part day that your vehicle is unlawfully parked.

ii) In the event that you fail to pay the amount in clause i above then we will send a reminder notice requesting payment within 7 days of that fee and an additional amount $20 as an administration fee.

iii) If you fail to pay the amount in clause iii above we may pass the debt to a debt collection agency to enforce payment together with any costs incurred in the enforcement of that payment (including any reasonable solicitor costs).

 

11 | HELICOPTER TRANSFERS

Helicopter Me’s transfer service departs from or arrives at the helipad at Auckland Airport Helipad beside the international terminal, and the heliports in Mechanics Bay, North Shore, Waiheke or Coromandel Peninsula.

A Unlike large airliner aircraft individual passenger weight is critical for a helicopter. The average passenger weight for a flight must be 90kg or less. Passengers over 100kg may be required to pay for an additional comfort seat. Please let us know the passenger weights when making a booking. Don’t hesitate to contact us if you are unsure about weight restrictions.

B Airport transfers are only available during daylight hours. Please contact us if you are unsure if your planned transfer time is during daylight hours.

The Passenger acknowledges that Helicopter Me may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond the Carrier’s reasonable control. Tickets are refundable in the event that Helicopter Me cancels the service.

D Cancellation fee of 50% applies if cancelled prior to 7 days of flight departure. Cancellation fee of 100% applies if cancelled within 7 days of flight departure.

 

12 | CONDITIONS OF CARRIAGE

A You acknowledge that Air NZ engages Suppliers to perform services on its behalf, and that services which you book using the website will be provided by those suppliers. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions, the Rules and Restrictions will prevail.

Suppliers (which includes any franchisee) or agents may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of Air NZ's Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

C You must provide to the Supplier driver at the time of travel, a valid electronic itinerary receipt and booking confirmation (‘ET’) as issued by Air NZ Transfers at the time of placing your booking. The driver will check the validity of the ET at the time of travel in order to verify pre-payment validity. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods at the normal flag fall rate.

No agent, Supplier, servant or representative of Air NZ or the Supplier or its has authority to alter, modify or waive any provision of these notices and conditions or Air NZ Transfers Conditions of Carriage.

 

13 | CUSTOMER CONTACTABILITY

You must provide us with a telephone contact number so that our operations staff can get in contact with you if needed in relation to your Air NZ transfer. For all bookings with a Pickup Point which is not an airport location, you (or a member of your party) must be contactable in the 2-hour period immediately prior to your designated pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Air NZ Transfers will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time. 

 

14 | PERSONAL INFORMATION

This notice provides highlights of Air New Zealand's Privacy and Security Policy, which applies to all personal information that we and our related corporations collect and use about our customers. This notice does not comprehensively set out to our customers Air New Zealand's Privacy and Security Policy and we recommend that all of our customers read Air New Zealand's Privacy and Security Policy which can be accessed at http://www.airnewzealand.co.nz/privacy-policy.

 

Uses of Information

A The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:

- to assist in providing your Air NZ Transfer;

- to process any communications you request;

- to conduct surveys and internal research;

- to provide reminder SMS alerts and other electronic information services;

- to comply with laws and regulations in applicable jurisdictions;

- to identify and present offers from us or from third parties that may be of interest to you;

- any other use that you authorise.

B If we disclose your personal information to third parties (such as data processing organisations) for any of the purposes described here, we will take reasonable steps, where we are in a position to do so, to require the third parties to strictly comply with our instructions and not use the information for any other purpose.

C If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in Air New Zealand's Privacy and Security Policy. Please direct them to the Air New Zealand's Privacy and Security Policy which can be accessed at http://www.airnewzealand.co.nz/privacy-policy.

D  We may use common internet technologies such as cookies or local shared objects on our websites and our emails. A cookie or a local shared object is information that a website puts on your hard disk so that it can remember something about you at a later time.

E If you choose not to provide us with your personal information then we may not be able to:

- offer our services to you;

- complete a transaction; or

- meet any special needs or requests you may have.

- Further, if you choose not to provide us with your personal information you may not be eligible for membership of our services and/or to enter into our promotions.

F If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy, please contact us. Our contact details are available here: http://www.airnewzealand.co.nz/contactus

 

15 | FORCE MAJEURE

Air NZ shall have no liability to you if we are prevented from, or delayed in performing any Air NZ Transfer/Parking Service as a result of any act, event, omission or accident beyond our reasonable control, including (without limitation) default of Suppliers and their Suppliers.

 

16 | GOVERNING LAW AND SEVERABILITY

A These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. The Customer agrees to submit to the exclusive jurisdiction of the New Zealand Courts.

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.

 

17 | EARNING AIRPOINTS DOLLARS

New Zealand based Airpoints members earn Airpoints Dollars when booking taxis and shuttles with Air New Zealand Taxis. Members must quote their Airpoints Membership number when making a prepaid taxi or transfer booking with Air New Zealand Taxis. Airpoints members earn one Airpoints Dollar for every $50 spent on a transfer, which is calculated on the Total booking amount in an Air NZ Transfer booking session. For a booking under $50 Airpoints members will earn a minimum of one Airpoints Dollar. If more than one Member is named as a passenger in the Air New Zealand Taxis booking, only one Member, who is the named person making the booking will receive Airpoints Dollars. Airpoints Dollars are applied to the member’s account after all transfers in a single transfer booking have been completed. It may take up to 8 weeks for the Airpoints Dollars to show in the members account. Airpoints Terms and Conditions apply and are available at: http://www.airnewzealand.co.nz/airpoints-terms-and-conditions.

 

These Terms and Conditions have been last updated 12 May 2014.