taxi bookings online - air new zealand

Terms and Conditions of this booking and your travel



The Services offered by Air New Zealand ( (as defined below) can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfil the obligations contained within these terms and conditions. The agreement between Customers and Air New Zealand comes into force as soon as Air New Zealand provides written confirmation of a booking to Customers by email.

Customers should save and/or print a copy of these terms and conditions for future reference when making a booking.



These General Terms and Conditions apply to offering and providing of the Services by Air NZ. Air NZ operates the Website which acts as an interface between the Customer and the various Suppliers offering the Services.

These General Terms and Conditions are subject to the Suppliers' Rules and Restrictions which are made available to the Customer and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with the Suppliers' Rules and Restrictions.

The General Terms and Conditions can be changed by Air NZ at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Air NZ on behalf of the Supplier(s) concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.



 Airport Drop-off: Where a Customer has booked an Air NZ Transfer with an Airport Drop-off Point, the Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time.

B   Location to Location: Where a Customer has booked an Air NZ Transfer within a city, the Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time.

C  Airport Pickup: Supplier personnel (staff or contracted personnel) will station themselves at an appropriate prominent point at the terminal and unless otherwise advised, display your name on a signboard in order to provide your Air NZ Transfer. If you are unable to locate your Vehicle please call the supplier for assistance.

For International Arrivals (Auckland):

Your driver will wait for you from 15 minutes up to 70 minutes after the actual arrival time of your flight. If your flight is delayed, we will amend the booking to reflect the adjusted time. If you do feel you may take longer, or on the day require extra time, please call us and we can adjust your booking. After 70 minutes your fare will be forfeited.

For International Arrivals (Other New Zealand Locations):

Your driver will wait for you up to 45 minutes after the actual arrival time of your flight. If your flight is delayed, we will amend the booking to reflect the adjusted time. If you do feel you may take longer, or on the day require extra time, please call us and we can adjust your booking. After 45 minutes your fare will be forfeited.

For Domestic Arrivals:

Your driver will wait for you up to 15 minutes after the actual arrival time of your flight. If your flight is delayed, we will amend the booking to reflect the adjusted time. If you do feel you may take longer, or on the day require extra time, please call us and we can adjust your booking. After 15 minutes your fare will be forfeited.

 Shared (Bus/Shuttle/Ferry/Train) Services: The vehicle/vessel for shared services may arrive up to 15 minutes prior or 15 minutes after the scheduled pickup time. It is the Customers responsibility to meet the vehicle at the designated meeting point on the map provided in the confirmation e-mail.



A  Airport or Location Drop-off: Your failure to be at the Pickup Point or to be ready to depart 15 minutes after the scheduled pickup time may result in our cancellation of the Air NZ Transfer. You will not be entitled to a refund of any amount of the Fare, nor will we have any liability for any costs, damages, expenses or losses arising from our cancellation of the Air NZ Transfer in these circumstances.

B  Airport or Location Pickup: Where the Pickup Point is at an Airport and you have booked the Air NZ Transfer to coincide with your arrival time and the flight has been changed, the supplier will use all reasonable endeavours to meet your new flight arrival time. If you have called the supplier and are unable to locate your Vehicle you may cancel the relevant part of the Air NZ Transfer and seek a refund to your credit card by contacting the supplier that the service is booked with.

C  Cancellation/Changes: You may cancel or change your Air NZ Transfer by calling the Supplier and giving us the following notice:

i) Luxury vehicles: at least 4 hours prior to scheduled pickup time.

ii) Corporate/Executive vehicles: at least 2 hours prior to scheduled pickup.

iii) Standard/Taxi Van vehicles: at least 1 hour prior to scheduled pickup.

iv) Shared Vehicles/Vessels: at least 2 hours prior to scheduled pickup.

v) Helicopters: at least one week prior to scheduled pick up.

You will not be entitled to a refund of any amount if you cancel the Air NZ Transfer on less notice than specified above. Irrespective of any flight or other bookings made with Air NZ, it is the customers responsibility to contact the supplier to modify or cancel any bookings.



A  The following luggage allowances and restrictions apply:

i) Taxi, Taxi Van (no trailer), Executive and/or Luxury Vehicles Luggage Allowance: Per passenger: One piece of luggage not weighing more than 23 kg and of a maximum combined dimension (length and width and height) of 158cm.

ii) Shared Ride (Bus and Shuttle) Transfer Luggage Allowance: Per passenger: 2 pieces of luggage not weighing more than 23 kg each and of a maximum combined dimension (length and width and height) of 158cm.

iii) Helicopter Transfers: One piece of luggage per passenger under 20kg is allowed. Heavier passengers may be further limited on luggage weight. If you have extra or heavier luggage then we can arrange road transport for this luggage. An extra cost may be charged for extra luggage transport.

B  The following items should not be included in your luggage that is placed in the Vehicle boot or trailer and Air NZ and the Supplier accept no liability for their damage or loss:

i) Cash, negotiable bonds, deeds or other valuable documents

ii) Jewellery, antiques or similar valuable items

iii) Any item of a fragile or brittle nature e.g. glassware

iv) Electrical or electronic components e.g. computers

v) Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport.

C For safety reasons, articles such as the following must not be carried in your luggage:

i) Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).

ii) Explosives (fireworks and articles that are easily ignited).

iii) Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).

D The carriage of luggage is subject to the Carriage of Goods Act 1979.



A  When a Special Instruction request is entered in a booking it is not automatically accepted. The supplier will, using best endeavours, attempt to contact you to discuss or confirm your requirement (but accepts no liability if your request cannot be met). However, it is your responsibility to ensure that your booking request is acceptable and confirmed prior to pickup.

The number of suitcases that can be transported varies. If you have additional luggage such as boxes, oversized luggage, skis, surfboards, bicycles or any item that exceeds the stated capacity of the selected vehicle – you must declare this requirement in the Special Requirements panel in the Flight Details section. The carriage of these additional or oversized items is at the discretion of the Supplier and may be subject to additional costs. You may be required to select a different vehicle type in order to meet your request.

Air New Zealand Taxi Suppliers may provide child restraints if provided with reasonable notice. Note that the Supplier is not legally responsible for ensuring seat belts are used (if fitted). It is up to the person in charge of the child to make sure they are used. It is recommended that you provide your own car seats (particularly if you are travelling with infants under the age of 3). By New Zealand law a child does not have to be in an approved child restraint if they are travelling in a passenger service vehicle (e.g. taxi, shuttle, bus) when no appropriate child restraint is available. However, where a safety belt is available in any of these vehicles, the child must be restrained, and where an approved child restraint is available, it must be used (where appropriate for the child's age and weight).



Children under 12 years of age must be accompanied by at least one adult. Air NZ Transfers will not accept bookings for unaccompanied children under 12 years of age.



Guide dogs and other assistance dogs are welcome in all of our suppliers vehicles. The presence of a guide dog or other assistance dog must be noted at the time you make your booking in the section “Special Instructions”. No other animals will be carried in the Vehicles.



Passengers who require additional assistance to lift them into or out off the vehicle must arrange for these services at their Pickup Point and Drop off points. For reasons of driver health and safety, drivers are not permitted to participate in carrying passengers into or out of Vehicles.



A  Bookings made with Air New Zealand, on behalf of our suppliers will be performed with reasonable care and skill. To the fullest extent permitted by law, we shall not be liable for:

i) any delay in transporting you and/or passengers accompanying you between your Locations; or

ii) any loss of profits, loss of revenue, loss of business, loss of reputation, economic loss, consequential loss, indirect loss or any loss incurred as a result of a failure to be in time for a flight arising from or in connection with any Air NZ Transfer.

B Our liability under these terms and conditions is limited to the amount of the Fare paid by you and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.

The suppliers liability for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.

D  The suppliers liability for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged.

E If a customer acquires, or holds themselves out as acquiring, Air NZ Transfers for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.

F These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of the Supplier, agents, employees and representatives to the same extent as they apply to Air NZ.



The Customer indemnifies Air NZ, the Supplier, and the representatives, agents, employees, directors, and officers of Air NZ and the Supplier from and against all and any liabilities, claims, damages, losses, costs and expenses arising out of or in any way connected with the provision of the Air NZ Transfers except to the extent that such liabilities, claims, damages, losses, costs and expenses are directly and solely caused by the wilful misconduct of Air NZ/Supplier.



A  You acknowledge that Air NZ engages Suppliers to perform services on its behalf, and that services which you book using the website will be provided by those suppliers. These details are not exhaustive and do not replace the Suppliers' Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions, the Rules and Restrictions will prevail.

B  Suppliers (which includes any franchisee) or agents may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of Air NZ's Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

C  You must provide to the Supplier driver at the time of travel, a valid electronic itinerary receipt and booking confirmation (‘ET’) as issued by Air NZ Transfers at the time of placing your booking. The driver will check the validity of the ET at the time of travel in order to verify pre-payment validity. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods at the normal flag fall rate.

D No agent, Supplier, servant or representative of Air NZ or the Supplier or its has authority to alter, modify or waive any provision of these notices and conditions or Air NZ Transfers Conditions of Carriage.



You must provide us with a telephone contact number so that our operations staff can get in contact with you if needed in relation to your Air NZ transfer. For all bookings with a Pickup Point which is not an airport location, you (or a member of your party) must be contactable in the 2-hour period immediately prior to your designated pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Air NZ Transfers will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.



This notice provides highlights of Air New Zealand's Privacy and Security Policy, which applies to all personal information that we and our related corporations collect and use about our customers. This notice does not comprehensively set out to our customers Air New Zealand's Privacy and Security Policy and we recommend that all of our customers read Air New Zealand's Privacy and Security Policy which can be accessed at

Uses of Information

A  The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:

- to assist in providing your Air NZ Transfer;

- to process any communications you request;

- to conduct surveys and internal research;

- to provide reminder SMS alerts and other electronic information services;

- to comply with laws and regulations in applicable jurisdictions;

- to identify and present offers from us or from third parties that may be of interest to you;

- any other use that you authorise.

B If we disclose your personal information to third parties (such as data processing organisations) for any of the purposes described here, we will take reasonable steps, where we are in a position to do so, to require the third parties to strictly comply with our instructions and not use the information for any other purpose.

C If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in Air New Zealand's Privacy and Security Policy. Please direct them to the Air New Zealand's Privacy and Security Policy which can be accessed at

D We may use common internet technologies such as cookies or local shared objects on our websites and our emails. A cookie or a local shared object is information that a website puts on your hard disk so that it can remember something about you at a later time.

E If you choose not to provide us with your personal information then we may not be able to:

- offer our services to you;

- complete a transaction; or

- meet any special needs or requests you may have.

- Further, if you choose not to provide us with your personal information you may not be eligible for membership of our services and/or to enter into our promotions.

F If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy, please contact us. Our contact details are available here:



We shall have no liability to you if we are prevented from, or delayed in performing any Air NZ Transfer as a result of any act, event, omission or accident beyond our reasonable control, including (without limitation) industrial disputes (whether involving the workforce of Air NZ/Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery,  ire, flood, storm or default of suppliers and their Suppliers.



The names of actual companies and products mentioned herein may be the trademarks of their respective owners.



Air NZ reserves the right to amend these Terms and Conditions at any time, in its sole discretion. Any amendments to these Terms and Conditions will be effective immediately upon posting on the Website. It is your responsibility to check for amendments before using the Air NZ Transfers.



These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. The Customer agrees to submit to the exclusive jurisdiction of the New Zealand Courts. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.



New Zealand based Airpoints members earn Airpoints Dollars when booking taxis and shuttles with Air New Zealand Taxis. Members must quote their Airpoints Membership number when making a prepaid taxi or transfer booking with Air New Zealand Taxis. Airpoints members earn one Airpoints Dollar for every $50 spent on a transfer, which is calculated on the Total booking amount in an Air NZ Transfer booking session. For a booking under $50 Airpoints members will earn a minimum of one Airpoints Dollar. If more than one Member is named as a passenger in the Air New Zealand Taxis booking, only one Member, who is the named person making the booking will receive Airpoints Dollars. Airpoints Dollars are applied to the member’s account after all transfers in a single transfer booking have been completed. It may take up to 8 weeks for the Airpoints Dollars to show in the members account. Airpoints Terms and Conditions apply and are available at:



Helicopter Me’s transfer service departs from or arrives at the helipad at Auckland Airport Helipad beside the international terminal, and the heliports in Mechanics Bay, North Shore, Waiheke or Coromandel Peninsula.

A  Unlike large airliner aircraft individual passenger weight is critical for a helicopter. The average passenger weight for a flight must be 90kg or less. Passengers over 100kg may be required to pay for an additional comfort seat. Please let us know the passenger weights when making a booking. Don’t hesitate to contact us if you are unsure about weight restrictions.

B Airport transfers are only available during daylight hours. Please contact us if you are unsure if your planned transfer time is during daylight hours.

C The Passenger acknowledges that Helicopter Me may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond the Carrier’s reasonable control. Cancellation fee of 50% applies if cancelled prior to 7 days of flight departure. Cancellation fee of 100% applies if cancelled within 7 days of flight departure. Tickets are refundable in the event that Helicopter Me cancels the service.


These Terms and Conditions have been last updated 04 October 2013.