If you have any enquiries about making a booking, feel free to call us on 0800 737 000 (+64 9 357 3000).
Need to Change a Booking?
If you have any queries about an existing booking or you need to change or cancel a booking - you will need to contact the operator for the specific leg of your journey, listed on your e-ticket. The phone number for the operator can be found underneath the logo of the company for each leg of your trip.
Air New Zealand makes the perfect IT partner for your company's ground transportation needs. For more information contact us directly at and we will get back to you within two working days.
What if I Have a Complaint?
New Zealand regulations require our service providers to have a procedure in place for people who wish to make a complaint about a passenger service and have it investigated by the appropriate transport authorities. If the matter is serious, or concerns criminal activity, you should contact the New Zealand Police.
It is recommended that you first make your complaint directly to the fleet who was booked to operate your journey. They will also manage the complaint on behalf of the other service providers as part of Air New Zealand Transfers. All of our fleets are required by law to keep a Complaints Register which is available for inspection by the New Zealand Transport Agency (NZTA).
If you are not satisfied with the result of the company’s internal investigation, you may make your complaint to the Compliance Section of the NZTA in your region.