Help and Contact

If you have any enquiries about making a booking or using our services, fill out the contact form below and we will get back to you as soon as possible.

It's free to change or cancel your booking

We understand that plans can change. If you were logged into your Airpoints account when you made your booking, you can simply login to manage your booking, otherwise you will need to call your taxi provider directly

New Zealand

Changes and cancellations are free of charge up to 1 hour before your pick-up time, after which they are non-refundable. Log in to your Airpoints account to manage your bookings online, or otherwise you can call your transfer provider directly.

International transfers

Changes and cancellations are free of charge up to 24 hours before your pick-up time, after which they are non-refundable. To cancel your booking, log into your Airpoints account and manage your booking online. To change your booking, please call your transfer provider or cancel your existing booking and create a new booking.

 

For some International bookings we have a known issue where the date on your e-ticket may show as a day later than your actual booking. Please note the booking in our system and sent to the taxi provider is for the correct date you booked. You are able to validate this with the team at Mozio by emailing airnz@mozio.com. We are working on a fix for this as a matter of urgency.

 

Please do not use this contact form below to make changes or cancel your booking. This inbox is only monitored during business hours and has a response time of up to 10 business days.