Terms and Conditions of this booking and your travel
Air New Zealand Taxis is a taxi booking service provided by the Alert Group of Companies and their sub-contractors on behalf of Air NZ in multiple city/town locations within New Zealand.
DEFINITIONS & INTERPRETATION
‘Air NZ’ means Air New Zealand Limited.
‘Air NZ/Contractor’ means Air NZ, and/or it’s Contractor, who provides the Air NZ Transfers as applicable.
‘Air NZ Transfer’ means a pre-booked and pre-paid one-way or return Vehicle journey between a Pick-up Point and Drop-off Point.
‘Airport’ means the airport(s) in New Zealand where Air NZ Transfers are available.
‘Airpoints’ means the Air New Zealand Airpoints Programme in New Zealand where New Zealand Airpoints members can earn Airpoints Dollars on Air NZ Transfers.
‘Contractor’ means the Alert Group of Companies and their sub-contractors.
‘Customer’ means any person at whose request or on whose behalf; Air NZ/Contractor agrees to provide an Air NZ Transfer.
‘Drop-off Point’ means the building or address given by you as your Air NZ Transfer end point.
‘Fares’ means the GST inclusive amount pre-paid for your Air NZ Transfer exclusive of tolls or any other additional costs, such as excess luggage costs, which must be paid for by you directly to the driver.
‘Location’ means either a Pickup Point or Drop-off Point.
‘Pickup Point’ means the building or address given by you as your Air NZ Transfer start point.
‘Terms and Conditions’ means these terms and conditions, as varied from time to time at the sole discretion of Air NZ/Contractor.
‘Vehicle’ means a motor vehicle operated by the Contractor for the purposes of providing the Air NZ Transfer including Taxi Van, Executive vehicle, Luxury vehicle
‘Website’ means the website owned by Air New Zealand Limited with the domain name ‘taxi.co.nz’ (also known as Air New Zealand Taxis), which is administered by the Contractor for Air NZ.
A reference to ‘we’, ‘their’, ‘our’ ‘ourselves’ or ‘us’ means Air NZ and the Contractor.
A reference to ‘you’, ‘your’ or ‘yourself’ means the person who is the Customer.
These Terms and Conditions apply to all bookings made and services offered through the Website and to bookings modified by telephone, fax, email or any other communication mechanism.
1 “TRANSFER PICKUP IS FREE” GUARANTEE
This guarantee does not apply to bookings made with Shared/Shuttle services
Air NZ Transfer to an Airport: If a Customer has pre-booked and prepaid for an Air NZ Transfer where the Drop-off Point is at an Airport and the Vehicle has not arrived at the Pickup Point within 15 minutes of the booked pickup time, then the Contractor will provide an alternative Vehicle at no charge and refund the full Fare paid by you.
2 READY TIME AT PICKUP POINT
a Airport Drop-off: Where a Customer has booked an Air NZ Transfer with an Airport Drop-off Point, the Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time.
b Location to Location: Where a Customer has booked an Air NZ Transfer within a city, the Customer must be ready to depart the Pickup Point no later than 15 minutes after the scheduled pickup time.
c Airport Pickup: Contractor personnel (staff or contracted personnel) will station themselves at an appropriate prominent point at the airline terminal and display your name on a signboard in order to provide your Air NZ Transfer. If you are unable to locate your Vehicle please call us on 0800 195 195 for assistance.
c Shared Ride Shuttle Service: The Vehicle for shared ride shuttle services may arrive up to 15 minutes prior or 15 minutes after the scheduled pickup time.
3 NO SHOW, CANCELLATION AND REFUND POLICY
a Airport or Location Drop-off: Your failure to be at the Pickup Point or to be ready to depart 15 minutes after the scheduled pickup time may result in our cancellation of the Air NZ Transfer. You will not be entitled to a refund of any amount of the Fare, nor will we have any liability for any costs, damages, expenses or losses arising from our cancellation of the Air NZ Transfer in these circumstances.
b Airportor Location Pickup: Where the Pickup Point is at an Airport and you have booked the Air NZ Transfer to coincide with your arrival time and the flight has been changed, we will use all reasonable endeavours to meet your new flight arrival time. If you have called us and we are unable to locate your Vehicle or to provide an alternative Vehicle you may cancel the relevant part of the Air NZ Transfer and seek a refund to your credit card by calling us on 0800 195 195.
c Cancellation: You may cancel your Air NZ Transfer by calling 0800 195 195 (if calling within New Zealand) or +64 9 571 6911 (if calling from overseas) by giving us the following notice:
i) Luxury vehicles: at least 4 hours prior to scheduled pickup time
ii) Corporate/Executive vehicles: at least 2 hours prior to scheduled pickup time
iii) Standard/Taxi Van vehicles: at least 1 hour prior to scheduled pickup time
iv) Shared vehicles: at least 2 hours prior to scheduled pickup time
You will not be entitled to a refund of any amount if you cancel the Air NZ Transfer on less notice than specified above.
4 LUGGAGE/UNACCEPTABLE ITEMS/ DANGEROUS GOODS PROHIBITED
a The following luggage allowances and restrictions apply:
i) Taxi, Taxi Van (no trailer), Executive and/or Luxury Vehicles Luggage Allowance: Per passenger: One piece of luggage not weighing more than 23 kg and of a maximum combined dimension (length and width and height) of 158cm
ii) Shared Ride Transfer Luggage Allowance: Per passenger: 2 pieces of luggage not weighing more than 23 kg each and of a maximum combined dimension (length and width and height) of 158cm
b The following items should not be included in your luggage that is placed in the Vehicle boot or trailer and Air NZ Transfers and the Contractor accept no liability for their damage or loss:
i) Cash, negotiable bonds, deeds or other valuable documents
ii) Jewellery, antiques or similar valuable items
iii) Any item of a fragile or brittle nature e.g. glassware
iv) Electrical or electronic components e.g. computers
v) Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport
c For safety reasons, articles such as the following must not be carried in your luggage:
i) Loaded firearms
ii) Corrosive materials (such as alkalis, acids, wet cell batteries, mercury)
iii) Explosives (fireworks and articles that are easily ignited)
iv) Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols)
v) Poisonous, toxic, infectious substances
vi) Radioactive materials.
vii) Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous)
viii) Other dangerous goods (such as offensive or noxious materials)
d The carriage of luggage is subject to the Carriage of Goods Act 1979.
5 UNACCOMPANIED MINORS
Children under 18 years of age must be accompanied by at least one adult. Air NZ Transfers will not accept bookings for unaccompanied children less than 18 years of age.
6 ANIMALS
Guide dogs and other assistance dogs are welcome in Air NZ Transfers Vehicles. The presence of a guide dog or other assistance dog must be noted at the time you make your booking in the section “Special Instructions”. No other animals will be carried in the Vehicles.
7 PASSENGER MOBILITY
Passengers who require someone to lift them into or out off the vehicle must arrange for these services at their Pickup Point and Drop off points. For reasons of driver health and safety, drivers are not permitted to participate in carrying passengers into or out off Vehicles.
8 LIABILITY
a Air NZ Transfers will be performed with reasonable care and skill. To the fullest extent permitted by law, we shall not be liable for:
i) any delay in transporting you and/or passengers accompanying you between your Locations; or
ii) any loss of profits, loss of revenue, loss of business, loss of reputation, economic loss, consequential loss, indirect loss or any loss incurred as a result of a failure to be in time for a flight arising from or in connection with any Air NZ Transfer.
b Our liability under these terms and conditions is limited to the amount of the Fare paid by you and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.
c Our liability for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions)Act 2000.
d Our liability for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged.
e If a customer acquires, or holds themselves out as acquiring, Air NZ Transfers for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.
f These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of the Contractor, their sub-contractors, agents, employees and representatives to the same extent as they apply to Air NZ.
9 CUSTOMER INDEMNITY
The Customer indemnifies Air NZ, the Contractor, and the representatives, agents, employees, directors, and officers of Air NZ and the Contractor from and against all and any liabilities, claims, damages, losses, costs and expenses arising out of or in any way connected with the provision of the Air NZ Transfers except to the extent that such liabilities, claims, damages, losses, costs and expenses are directly and solely caused by the wilful misconduct of Air NZ/Contractor.
10 CONDITIONS OF CARRIAGE
a You acknowledge that Air NZ/Contractor engages Contractors and sub-contractors to perform services on its behalf, and that services which you book using the website may be provided by those Contractors. These terms and conditions will continue to apply in full where Air NZ Transfers engages a Contractor to provide services on its behalf.
b Air NZ Transfers or any of its Contractors (which includes any franchisee) or agents may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of Air NZ's Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.
c You must provide to the Contractor driver at the time of travel, a valid electronic itinerary receipt and booking confirmation (‘ET’) as issued by Air NZ Transfers at the time of placing your booking. The driver will check the validity of the ET at the time of travel in order to verify pre-payment validity. If such validity is not established you will be required to pay the driver at point of sale via cash or credit card methods at the normal flag fall rate.
d If baggage carried in the boot of the transfer vehicle (or if applicable dedicated luggage trailer) is damaged, lost or destroyed during carriage you must notify Air NZ Transfers in writing within 7 days from when you travelled.
e Air NZ Transfers’ Contractor and sub-contractors undertake to use their best efforts to carry you and your baggage within a reasonable timeframe in accordance with the itinerary it issues you but does not guarantee to do so. The Contractor may without notice substitute an alternative carrier or vehicle where it deems necessary.
f Smoking and/or the consumption of alcoholic beverages is not permitted on any of the Contractors vehicles or that of its sub-contractors or agents.
g No agent, contractor, servant or representative of Air NZ or the Contractor or its sub-contractors has authority to alter, modify or waive any provision of these notices and conditions or Air NZ Transfers Conditions of Carriage.
11 CUSTOMER CONTACTABILITY
You must provide us with a telephone contact number so that our operations staff can get in contact with you if needed in relation to your Air NZ transfer. For all bookings with a Pickup Point which is not an airport location,you (or a member of your party) must be contactable in the 2-hour period immediately prior to your designated pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, Air NZ Transfers will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.
12 PERSONAL INFORMATION
This notice provides highlights of Air New Zealand's Privacy and Security Policy, which applies to all personal information that we and our related corporations collect and use about our customers. This notice does not comprehensively set out to our customers Air New Zealand's Privacy and Security Policy and we recommend that all of our customers read Air New Zealand's Privacy and Security Policy which can be accessed at http://www.airnewzealand.co.nz/privacy-policy.
Uses of Information
a The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:
- to assist in providing your Air NZ Transfer;
- to process any communications you request;
- to conduct surveys and internal research;
- to provide reminder SMS alerts and other electronic information services;
- to comply with laws and regulations in applicable jurisdictions;
- to identify and present offers from us or from third parties that may be of interest to you;
- any other use that you authorise.
b If we disclose your personal information to third parties (such as data processing organisations) for any of the purposes described here, we will take reasonable steps, where we are in a position to do so, to require the third parties to strictly comply with our instructions and not use the information for any other purpose.
c If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in Air New Zealand's Privacy and Security Policy. Please direct them to the Air New Zealand's Privacy and Security Policy which can be accessed at
http://www.airnewzealand.co.nz/privacy-policy.
d We may use common internet technologies such as cookies or local shared objects on our websites and our emails. A cookie or a local shared object is information that a website puts on your hard disk so that it can remember something about you at a later time.
e If you choose not to provide us with your personal information then we may not be able to:
- offer our services to you;
- complete a transaction; or
- meet any special needs or requests you may have.
- Further, if you choose not to provide us with your personal information you may not be eligible for membership of our services and/or to enter into our promotions.
f If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy, please contact us. Our contact details are available here: http://www.airnewzealand.co.nz/contact-us
13 FORCE MAJEURE
We shall have no liability to you if we are prevented from, or delayed in performing any Air NZ Transfer as a result of any act, event, omission or accident beyond our reasonable control, including (without limitation) industrial disputes (whether involving the workforce of Air NZ/Contractor or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.
14 TRADEMARKS
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
15 VARIATIONS TO TERMS AND CONDITIONS
Air NZ reserves the right to amend these Terms and Conditions at any time, in its sole discretion. Any amendments to these Terms and Conditions will be effective immediately upon posting on the Website. It is your responsibility to check for amendments before using the Air NZ Transfers.
16 GOVERNING LAW AND INVALIDITY
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. The Customer agrees to submit to the exclusive jurisdiction of the New Zealand Courts. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.
17 EARNING AIRPOINTS DOLLARS
New Zealand based Airpoints members earn Airpoints Dollars when booking taxis and shuttles with Air New Zealand Taxis. Members must quote their Airpoints Membership number when making a prepaid taxi or transfer booking with Air New Zealand Taxis. Airpoints members earn one Airpoints Dollar for every $50 spent on a transfer, which is calculated on the Total booking amount in an Air NZ Transfer booking session. For a booking under $50 Airpoints members will earn a minimum of one Airpoints Dollar. If more than one Member is named as a passenger in the Air New Zealand Taxis booking, only one Member who is the named person making the booking will receive Airpoints Dollars. Airpoints Dollars are applied to the member’s account after all transfers in a single transfer booking have been completed. It may take up to 8 weeks for the Airpoints Dollars to show in the members account.