Need to get hold of us?

If you have any queries about a booking or you need to change or cancel a booking - you can contact us anytime on 0800 195 195 (or +64 9 571 6911 if you are overseas)

What if I have a complaint?

New Zealand regulations require our service providers to have a procedure in place for people who wish to make a complaint about a passenger service and have it investigated by the appropriate transport authorities. If the matter is serious, or concerns criminal activity, you should contact the New Zealand Police.

It is recommended that you first make your complaint directly to our main supplier Alert Taxis Ltd. They will also manage the complaint on behalf of the other service providers as part of Air New Zealand Transfers. Alert Taxis are required by law to keep a Complaints Register which is available for inspection by the New Zealand Transport Agency (NZTA).

If you are not satisfied with the result of the company’s internal investigation, you may make your complaint to the Compliance Section of the NZTA in your region.

Please use this form to place your complaint in writing.